Effective date: October 28, 2026

Water Leak Detectives (“we,” “us,” or “our”) provides water leak detection services in the San Francisco Bay Area. This Privacy Policy explains what information we collect when you visit waterleakdetectives.com, call us, or request an inspection, and how we use it.

Information we collect

Information you give us. When you fill out our Request an Inspection form, call, text or email us, we collect your name, phone number, email address, the service you need, the property address if you give it, and any details you include in your message.

Information collected automatically. When you visit our website, we and our service providers may automatically collect information such as your IP address, browser and device type, the pages you view, the website that referred you, and how you interact with our site. This is collected using cookies and similar technologies.

Call recording. We may record or monitor phone calls for quality, training and record-keeping. We will tell you at the start of a call if it is being recorded. If you do not want a call recorded, tell us at the start of the call.

How we use your information

• To respond to your request, schedule inspections and provide our services
• To follow up about quotes, appointments and service
• To process payments, collect unpaid balances, and work with your insurance company when you ask us to
• To understand how people use our website and to improve it
• To measure and improve our advertising, including Google Ads
• To protect our business and comply with legal requirements

Cookies, analytics and advertising

Our website may use cookies and tools from third parties, including Google (for example Google Ads, Google Analytics and call tracking), to measure website traffic and the performance of our ads. These providers may collect information about your visit under their own privacy policies. You can control cookies in your browser settings. You can also learn how Google uses data and manage your ad settings at https://policies.google.com/technologies/partner-sites and https://adssettings.google.com.

How we share information

We do not sell your personal information. We share it only as needed to run our business: with service providers who help us operate our website, scheduling, payments and advertising; with your insurance company if you ask us to; with a collections agency if an account remains unpaid; and when required by law.

How long we keep information

We keep information for as long as needed to provide our services, keep business records and meet legal obligations.

Security

We take reasonable steps to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and California privacy rights

You may ask us to tell you what personal information we have about you, to correct it, or to delete it, subject to legal limits. If you are a California resident, you may have additional rights under California privacy law. To make a request, contact us using the details below. We will respond as required by law.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

Contact us

Water Leak Detectives

Phone: 510-925-9959

Email: Waterleakdetectionca@gmail.com